Shopping with Us

General Navigation in twelve15twenty

The website is designed and built to enhance online shopping experiences of our guests. There are Home, Our Collection, New, Outlet, Sneak Preview, ShoesBook and Blog as the main navigation pages. Our home site serves as shop front to update our guests the latest happening and collections of our shoes. Social media is integrated to allow us to keep in touch with all our customers. Essential information on the use of the website, the customer’s services and administration information are largely imbued in the home page. Our Collection site practically contains all the women shoes that are available in store. Our New site informs customers which are the new arrivals and Our Outlet site contains all women shoes which are on sales. These 2 pages allow frequent visitors to zoom straight into shopping for latest updates on the website. Sneak Preview contains shoes that are on their way into our online store but are not available on sale yet. ShoesBook commemorate prevous shoes that we brought in and were sold out. These shoes would not be brought back again for sale regardless of demand. Our Blog contains stories of how our start up was started and other events that we would want to stay connected with our customers.

The website interface is specially designed to facilitate user friendly shopping experiences. There are search parameters at the left column of the webpage for you to quickly zoom into your desired shoes types. You can refine the search through Product Types, Color, Upper, Inner Lining and Sizes. The conversion table for size chart is available in every pages that feature t15t shoes for quick onsite references.

How do I make purchase?

1) Click on the shoes image to view the zoom in details and descriptions of your desired choice. The stock for each design is limited. The product page allows you to see the stock availability. Click to check the available sizes.

2) Select the colour (if applicable) and size you wish to purchase and click 'Add to Bag’. This action will lead you to your Shopping Bag Summary, in which you can choose to continue shopping, or make payment for the chosen item(s). Please note that this action will not secure the item(s) in your cart. Refer to point 8 on information of securing item(s). Securing of your purchase will only take place when we have confirmed receiving your payment.

3) Repeat the first 2 steps if you wish to add more items to your shopping cart.

4) View your shopping bag details to confrm the purchase.

5) Click ‘Pay Securely Now’ once you are satisfied with your intended purchase.

6) If you are new to this website or you are a returning customer who has yet to login, you will be prompt to do so before you can proceed to the next step for your purchase. Refer to privacy policy if you have any concern with regards to sending your personal information over this website.

7) Confirm the details of your purchase and your mailing address before confirming your purchase order.

8) Choose your payment mode, your order(s) will be confirmed and reserved for 2hours for payment made via paypal and 4 hours for internet-banking payment mode (this applies for same bank transfer).

9) You will receive a order confirmation email on your purchase status. Please check that the email does not end up in your spam mail. Add admin@twelve15twenty.com in your contact list.

10) Shoes can be expected to be delivered to your doorstep between 3 to 4 working days (for local delivery) and 7 to 14 days (for international delivery).

Why do I need to sign up before making the purchase?

Setting up an account will allow you to place your order without having to fill in your details every time you shop with us. In addition, having an account would allow you to track your orders and receive newsletters on our exclusive discounts and special offers. Refer to our privacy policy should you have any privacy concerns or simply contact us :-)

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever is at your convenience.

Applying Discount Coupon

twelve15twenty will periodically offer discount coupon for our valued customers. The announcement will be made via facebook, twitter and newsletters. After selecting the desired shoes and placed them in the shopping cart, customers are to click " View Cart", select the option "Use Coupon Code", enter the valid discount code and click "Apply Coupon". You will see that relevant discount will be applied to your total purchase.

Purchasing of Gift Voucher

Not sure of the style and preference of your love ones or friends? Fret not, you can purchase voucher from us in the following ways:

1) eVoucher - eVoucher can be bought and be sent to your desired recipient via email.

2) Gift Voucher - Hardcopy gift voucher can be bought as well.

Do email us at admin@twelve15twenty.com  if you would like to buy voucher as a gift and we would be glad to provide assistance to you.

If I like a shoes but it has been commemorated in the ShoesBook, is there way that I can get them?

It is unfortunate that once the shoes have been commemorated in the ShoesBook, it will not be brought back on sales in the website again. However, we allow 1 weeks buffer after the last pairs of shoes are sold out for customers who indicate that they really like some of the collections that were sold out. If the requests were overwhelming (more than 20 customers), we will see what we can do to help. Note that there is no garantee that stocks will be made available.

Self Pick Up

We understand that there are customers who would like to pick up their shoes from our warehouse. These arrangements are available; do contact us to find out how to do so :)

Soft Launch

We will occasionally invite guests for soft launch – preview shoes that are not made available in the websites yet. Follow us in twitter, facebook, google+ and subscribe to our newsletter to find out when is the soft launch period. Get a hand of our limited women shoes first before the others do.

Trying the Shoes

We understand that some of our shoes lovers would like to try out our shoes and the sizes before making the purchase. We definitely welcome you to drop by our little office space at 61 Upper Paya Lebar Road #06-01 Singapore 534816, next to Tai Seng MRT station to try out our range of shoes. However, this arrangement is strictly by appointment only so as to ensure that our shoe lovers are able to browse our collection of shoes comfortably and to allow us to serve you promptly, we recommend not more than 4 person per appointment.

Please contact us at twelve15twenty@gmail.com with the following details:

-Name:

-Contact Number:

-Appointment date & time:
 
Thank you :)