Terms & Conditions

Terms & Conditions

All original shipping and/or handling charges are non-refundable, unless otherwise stated.

All returned item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. Item(s) which show signs of worn are not eligible for exchange or return. twelve15twenty reserves all rights to inspect the condition of the item prior to any exchange or return. twelve15twenty's decision shall be final.

All promotional, sale and discounted items are non-exchangeable and non-refundable. Should there be by dispute in the pricing during return or exchange, the current selling price will be binding. Price adjustment to its previous order (s) is not applicable. 

All shoes are checked prior shipment to be free from defects in materials and workmanship. If you experience any problem with the item(s), please submit your return request email within 10 days from the invoice date or contact us at admin@twelve15twenty.com for further assistance. We will investigate the case and contact you accordingly. DO NOT return any item(s) before receiving a Return Confirmation E-mail.

The additional information on the sizes of the respective styles of shoes is meant for references to be considered when choosing a more comfort fit for consumer which is indicated to the best of our knowledge. We do not bear any responsibility for any liability that may directly or indirectly incurred from this reference.

Related Import Tax (if applicable)

IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country.


twelve15twenty respects intellectual property rights (patents and trademarks) owned by others.  All shoes featured and sold in twelve15twenty website are designed and made from third party manufacturers in which twelve15twenty has no control over. We do not hold any responsibilities for any legal liabilities due to unintentional infringement of Intellectual property rights on the products that are produced by the manufacturers in which twelve15twenty is not aware of. Do contact us at admin@twelve15twenty.com for any further clarifications.

The descriptions of the shoes mentioned in the website are to the best of our abilities and according to what the manufacturers have stated in the delivery order. Hence, twelve15twenty does not hold any responsibilities for accidentally mis-present the products. If there is any dispute on the material or composite of the shoes that you are doubtful of, please contact us at admin@twelve15twenty.com before making the purchase.

Safeguard our Staff, Brand and Products

While we do value our customers, twelve15twenty reserves the right to the refusal of selling our products to customers who are deemed to cause unnecessary distress/ being unreasonably rude to our staff or possess deflammable intent to our brand and product. This principle is applicable to online sale when we make the delivery and at our POP UP Store. Please contact us at admin@twelve15twenty.com should you have any further clarification. 


twelve15twenty is a registered trademark with intellectual property office of Singapore. For more information, visit http://www.ipos.gov.sg


All the pictures presented in this website are copyright@twelve15twenty. In the event if any of the pictures are intended to be used by third party websites or presented in any form of hardcopies, permission is to be sought to ensure that twelve15twenty’s interests are always safeguarded. Please write in to admin@twelve15twenty.com  for clarifications.

Update of website

twelve15twenty reserves the right to amend, revise or update the twelve15twenty website content, prices, guidelines, policies, terms and conditions. Customers are advised to read and understand the terms governing the use of the website.