Payment Methods

All modes of online payments in twelve15twenty store are using third party secured payment gateways such as DBS internet banking, UOB internet banking and paypal payment systems. You can be ensured that your online transcations security are taken care of.

There are current 2 payment modes available in this website:

a.         Internet Banking

We accept local bank transfers via Internet Banking. We do not accept ATM transfers. Interbank Transfers (between banks other than POSB and DBS) take 3 working days to be credited in our account. Payment verification can only take place after the transaction is successful. We arrange 2 local bank accounts for your convenience:

           1) Account type: DBS Saving Plus Account
           Account number: 027-3-056509

           2) PayPal - accept payment of credit cards

All transaction fees incurred from using PayPal services are fully bore by twelve15twenty.

Using discount code

Discount code will be periodically sent to all newletters subscribers of twelve15twenty. Simply key in your discount code during checkout to enjoy the discount off from your total bill.

The discount code usually comes with expiry timeline (GMT+8 Singapore time). Terms and conditions are also applicable using the discount code.

Cancel of an Order

The technicality of the website is designed such that it will not allow you to amend items in your order once the order was made confirmed. You can check your orders by logging in to My Account to check the History and Details of your orders. If you need any assistance, please contact our customer service at twelve15twenty@gmail.com to see what we can do for you under such circumstances.

Delayed Payment during checkout

Due to the limited numbers; twelve pairs, 15 pairs or twenty pairs of shoes that we carry for per type, your order might be automatically cancelled in the system so that it will be made available to other online shoppers in the circumstances of the payment is delayed. Please re-add the item(s) in your cart and make payment within the mode of payment time frame. The item(s) will be reserved for you for the next 2 hours for internet banking payment method. If internet payment is not received for the next 2 hours, your order(s) will be released back to the store and made available for others.

Receiving a Order Confirmation Email

You will receive a confirmation email from admin@twelve15twenty.com once the order has been placed. Do check your email inbox (your registered user name with twelve15twenty). If you did not see it in your inbox, please check whether it has ended up in your spam folder. To avoid such situation, it is recommended to add admin@twelve15twenty.com to your contact list.